Five rights you should know
Before you buy, know your rights!
As a consumer, when you pay for a product or service, be it online or in a shop, in your home country or elsewhere in the EU, you have rights. Many Europeans are unaware of some of their most basic consumer rights. EU law guarantees you fair treatment, proper information and the possibility to claim your rights, if anything goes wrong.
- Know your rights.
- Get all the information before buying.
- Insist on your rights if there is a problem.